What New City Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in New City since 1984, and we’ve learned that a good reputation isn’t built on one job done well. It’s built on showing up when we say, explaining what we found in plain English, and standing behind the work with something in writing. The reviews below come from neighbors we’ve served across Rockland County, and they reflect the same things we hear on every job site: people want honesty, photos they can see, and a crew that treats their home like it’s their own.
Recent Reviews
“We bought a house near Congers Lake last fall and the inspector said the chimney ‘looked fine.’ Russell came out with his camera and showed us creosote buildup packed an inch thick in the flue. He walked us through every photo, explained the fire risk in actual terms, and had it swept that same afternoon. No scare tactics, just facts we could see for ourselves.”
Danielle K., Congers, NY
“After twenty years in the same house off South Mountain Road, I finally called someone about the draft problem we’d been living with. Turns out the liner had cracked in three places. Russell didn’t push a rebuild. He showed me the camera footage, explained why HeatShield relining made sense for our setup, and gave me a price that didn’t change on the invoice. The 90-Day Done Right Promise was on the estimate in black and white.”
Greg P., New City, NY
“I was ready to spend four thousand dollars on a new liner because another company said it was ‘unsafe to operate.’ Russell came out for the free second opinion, ran his camera, and found the liner was structurally sound with surface spalling. He recommended a crown seal and waterproofing instead. Saved me thousands, and he was the one who talked me out of the bigger job. That’s not something you see often in this business.”
Jeff L., New City, NY
“Our fireplace in Pomona hadn’t been swept since the previous owners. The technician arrived in uniform, laid down runners through the hallway, and spent two hours on what I thought was a simple sweep. He found a bird’s nest wedged above the damper and showed me photos of the damage to the smoke chamber. Everything was documented, everything was explained, and the house was cleaner when he left than when he arrived.”
Rosa H., Pomona, NY
“I called at 9 PM on a Sunday because smoke was backing up into the living room. A live person answered, scheduled me for Monday morning, and the technician arrived with a camera and a clear plan. The flue was obstructed with glazed creosote from years of burning unseasoned wood. He didn’t just clear it; he explained why it happened and how to avoid it. We’ve used Hearthstone every season since.”
Danielle K., Congers, NY
“Russell’s team rebuilt our chimney crown after a bad winter cracked it open. Other companies wanted to replace the whole crown. His crew used professional-grade materials, finished in one day, and left the yard spotless. When I noticed a small gap two weeks later, I called and they were back the next day. No paperwork, no arguing. The 90-Day Done Right Promise actually means something here.”
Greg P., New City, NY
Why Customers Trust Us
These reviews keep showing up with the same details because they’re built into how we operate. Every technician is background-checked and uniformed. Every job starts with a Level-2 camera inspection that ends with photos the homeowner can see and a plain-English verdict, documented like an engineer and explained like a craftsman. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we never substitute builder-grade alternatives to save a few dollars.
The 90-Day Done Right Promise, our Keystone Standard, governs everything. Krafted right, Every time, Your home first, Standing behind it. If it’s not right, we make it right, in writing with no arguing. Most jobs are completed in a single visit, and the price we quote is the price on the invoice. A square deal: no surprises on the bill.
We’ve served local communities for over 42 years because we plan to be here thirty more. That changes how you treat people. Calls are answered by a live person, 24 hours a day, 7 days a week, not a voicemail queue or an app. We’ll be there when we say.
If you’re in New City, Congers, Pomona, or anywhere in Rockland County and you want a chimney sweep who shows you the evidence, explains the verdict, and stands behind the work, call (845) 599-0930. Estimates are free, and the camera inspection comes with photos you can keep.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving New City since 1984.