Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we say we stand behind our work in New City, we mean something you can hold in your hand. Our 90-Day Done Right Promise is written down, not mumbled at the door. If something we did isn’t right, we come back and make it right. No paperwork shuffle, no “let us check with the office,” no arguing about whether the problem counts. We’ve been serving New City and the surrounding Rockland County communities for over 42 years, and we plan to be here for another thirty. A company with that horizon doesn’t burn homeowners over a callback.
Every job we take - chimney cleaning in New City, a liner replacement in Nanuet, a crown rebuild in Congers - is governed by the K.E.Y.S. values code we actually use: Krafted right, Every time, Your home first, Standing behind it. That last part isn’t decoration. It’s how we stay in business decade after decade in a town where your neighbor will ask who you hired.
What’s Covered
- Workmanship that holds up. Our technicians are background-checked, uniformed, and trained to do the job once. Most visits are completed in a single trip because we show up with the right materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - not whatever was cheapest at the supply house.
- Parts installed correctly. We work exclusively with professional-grade brands, and we install them to manufacturer specification. If a part fails because of how we put it in, that’s on us.
- Cleanup that’s actually clean. Chimney work is messy by nature. We bring drop cloths, HEPA vacuums, and the discipline to leave your New City home the way we found it. If we tracked soot through your hallway, we didn’t finish the job.
- On-time arrival. We’ll be there when we say. If we’re running behind, you’ll know before you start wondering. Respect for your time is part of the square deal.
- Honest pricing with no surprises. The number on your estimate is the number on your invoice. We agree on scope and price before we start, and we don’t invent add-ons once we’re on the ladder. That’s the no-hassle upfront pricing we’ve always operated by.
Our Satisfaction Promise
If you’re not satisfied with our work, here’s what happens. You call (845) 599-0930. A live person answers, 24 hours a day, 7 days a week - not a voicemail tree, not a callback queue. You explain what’s wrong. We schedule a return visit at our expense, not yours. A technician comes back, identifies the issue, and fixes it. If we missed something, we own it. If a material didn’t perform, we sort it out with the manufacturer and make sure you’re not caught in the middle.
The 90-Day Done Right Promise covers workmanship and installation. It’s in writing, and it’s simple: if it’s not right, we come back. No arguing. We’ve honored this promise since 1984, through New City winters that test every flue and every repair. Some companies treat a guarantee like a marketing line. We treat it like a ledger entry - a real cost of doing business that keeps our reputation intact in a community where we’ve worked for two generations.
We also know that sometimes a homeowner’s concern isn’t about failure. It’s about understanding. That’s why our Level-2 camera inspections end with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. If you don’t understand why we recommended something, we haven’t done our job.
Licensed & Insured Backing
A guarantee is only as solid as the company behind it. Hearthstone Chimney Co. is licensed and insured, which means there’s real backing if something goes wrong. Not a PO box. Not a name that changes every few years. A legitimate business with coverage that protects your New City property while we’re on it.
Licensing matters because chimney work touches building codes, fire safety standards, and manufacturer requirements that vary by jurisdiction. Our technicians know the difference between what looks right and what is code-compliant. Insurance matters because we’re on your roof, in your flue, and around combustible materials. If an uninsured worker gets hurt on your property, that liability can land on your homeowner’s policy. We carry the coverage so you don’t carry the risk.
Forty-two years in this business has taught us that the real warranty is the relationship. We’ve swept chimneys for parents and now their grown children in New City. We’ve repaired fireboxes in homes that have changed hands three times, with each new owner calling us because the last one left our card on the mantel. That only happens when you actually show up, actually fix it, and actually stand behind it.
Done right - and we stand behind it. Call (845) 599-0930 to talk with a live person about your chimney, any hour of any day.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving New City since 1984.